Who we are
Our website address is: https://www.nextlevelphysiotherapy.com
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Booking forms
The information provided in our contact forms is used for the purposes of discussing or making a booking. Booking information is also collected through our Appointment Hour booking system where the information is held. Where a booking is made manually, the data is held within our appointments diary which is then shredded.
Payment details
We do not hold any payment information. Payment for your appointment will be taken within the clinic at the end of your appointment. Card information is not stored.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Analytics
We also use cookies for analytical purposes to track use and behaviour on our site. For this we use Google Analytics and Hotjar.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Your data is used in order to process your booking and so may be submitted through our online booking system – Appointment Hour. We also use Mailchimp to send out our marketing updates.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Data regarding your appointment is held within our online booking system indefinitely. This is so we can reference previous appointments should you visit Next Level Physiotherapy again.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us during your appointments. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If information is requested, this will be provided in a factual manner. Any specific appointment notes required in a legal capacity must be requested via a legal notice to include interpretation.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Your data is also processed through our Appointment Hour booking system. Your data can also be sent to Mailchimp if you have opted in to receive marketing communications from us.
Contact information
If you would like to raise any questions surrounding the processing of your data then please get in touch with us.
This website is owned and operated by Next Level Physiotherapy. Our principal place of business is at Within MD Clinic, The Plaza, Within MD Clinic City Square, Watercourse Rd, Blackpool, Cork, T23 X068.
You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
If you have any queries or concerns regarding our Privacy Policy then please get in touch with us by emailing or writing to us at the above address. If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by calling 01 639 5689 or online at https://www.oic.ie/.
Last updated 26th September 2021.